Collection and return checklist

Before collection

[ ] Save the booking confirmation and the actual supplier's terms offline.
[ ] Confirm the branch or meeting point, opening hours, delay procedure and return location.
[ ] Bring the required original licence, identification and accepted payment card.
[ ] Check every driver's authorization, transmission, mileage allowance and territorial restrictions.
[ ] Separate the rental price, deposit, damage excess and optional protection. Use the deposit guide if those figures are unclear.
[ ] Confirm child seats and other essential equipment in writing.

Write the supplier's assistance number into your phone before leaving. Keep it separate from the booking platform's customer-service number. For terminal desks, shuttles and meeting arrangements, use the Larnaca Airport guide or Paphos Airport guide.

At the stationary vehicle

Walk around the car in adequate light. Photograph each side, the roof where safely visible, bumpers, wheels, tyres, glass and lights. Take both an overall view and close-ups of marks so their position is clear. Check the interior, supplied equipment, fuel or battery level and odometer.

[ ] Match the registration to the agreement and condition report.
[ ] Ask staff to record existing damage and keep your copy of the corrected report.
[ ] Photograph the dashboard while stationary and resolve warning lights before acceptance.
[ ] Check the controls, fuel requirement or charging instructions, and how the vehicle locks.
[ ] Confirm the return fuel or charge level and any cleaning or charging conditions.
[ ] If the light is poor or the report is inaccurate, raise the problem before driving away and retain the written response.

This records rental condition. It is not a mechanical inspection or a guarantee that the car is safe. Report a suspected defect and ask for it to be resolved. The insurance guide explains why a protection package does not replace the handover record.

During the hire

Keep receipts and promptly report new damage or faults using the contract's procedure. Save the time, contact name and instructions received. Obtain approval before arranging repairs, towing or a replacement yourself, except where immediate emergency action is necessary. Do not let an unapproved driver take over.

At return

[ ] Confirm the return location and allow time for refuelling, unloading and inspection.
[ ] Photograph the parked car again, including wheels, glass, cabin, mileage and fuel or charge display.
[ ] Keep the fuel receipt or charging record with the return time.
[ ] Remove belongings and return every key and supplied item.
[ ] Ask for a condition report or written acknowledgement of return and any noted issues.
[ ] Compare the final invoice with the agreed charges and monitor the deposit separately.

For an unattended return, obtain written instructions in advance. Confirm the permitted parking area, key procedure, when responsibility ends and when inspection occurs. Document the parking place and key return without exposing access codes. An unattended return does not by itself prove that a later inspection will find no damage.

Keep the evidence until the final charges and deposit are resolved. If a charge is disputed, follow the damage dispute guide.